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Frequently Asked Questions
About Eternal Echoes Co
Eternal Echoes Co. is a heartfelt brand founded by Tara Choudary, inspired by her deep connection with her late grandfather. We create personalized grief memory boxes and custom memorial keepsakes to honor loved ones who have passed, helping you hold onto their memory in a meaningful way. Our remembrance gift boxes, including voice message memory boxes, offer a unique sympathy gift idea to keep their voice and spirit close. Each memorial keepsake box is crafted with care, providing a healing gift for grief that ensures their legacy lives on in the hearts of those left behind.
Our Eternal Boxes are thoughtfully crafted for anyone seeking to give a deeply meaningful remembrance gift for loss, offering a healing experience to those grieving or missing a loved one. Whether it’s a personalized grief memory box for family, a sympathy gift for a friend, or a custom memorial keepsake for yourself, these healing gifts for grief provide comfort and connection. Each memorial keepsake box is designed to honor the departed, helping you keep their memory alive in a sacred and heartfelt way.
Each Eternal Box includes:
- Scented Memory Candle with a personalized quote
- MP3 player pre-loaded with memories, music, or voice messages
- Handwritten Letter (you can customize or we can write it with care)
- Personalized Jewelry
- Plush Heart for comfort
- Framed Photograph of the departed soul
Yes, most elements can be customized. You can upload photos, audio, choose candle scents, select jewelry styles, and even provide a personal letter to include.
Yes. We offer the option to send your gift anonymously or include a message from “someone who cares.”
Shipping
We currently ship across the United States. For international orders, please contact us to check availability.
Each box is handcrafted with care. Please allow 5–7 business days for production, plus 3–5 business days for shipping. Express shipping is available at checkout.
Yes, once your order ships, you’ll receive an email with tracking details.
Returns & Replacements
Since each Eternal Box is custom-made, we do not accept returns. However, if your box arrives damaged, please reach out and we’ll make it right.
We’re so sorry! Please contact our support team within 48 hours of delivery and we’ll arrange a replacement right away.
Support
You can email us at support@eternalechoesco.com or use the contact form on our website. We typically respond within 24–48 hours.
Grief & Healing Questions
Not at all. Our Eternal Box is designed to support the grieving process by offering a sense of closeness and reflection. We always encourage professional counseling when needed.
Absolutely. Whether it's a recent loss or years later, memory never fades — and neither should your expression of love.
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