Return & Refund Policy
At Eternal Echoes Co., we create each grief memory box with great care, understanding it holds a deep emotional meaning.
Final Sale Policy
Due to the personalized and sentimental nature of our products—including custom voice message gifts, memorial keepsakes, and remembrance jewelry—we do not accept returns or exchanges.
Damaged or Defective Items
We want your experience to feel healing and whole. If your item arrives damaged or defective, please contact us at support@eternalechoesco.com within 3 days of receiving your order.
Be sure to include:
- Your order number
- Clear photos of the damaged item
We’ll do our best to make it right—either by sending a replacement or providing store credit.
Free Delivery Within the U.S.
We’ll gently deliver your Eternal Box straight to your doorstep — always free of charge.
Crafted for Gentle Grief
Each item is chosen with care — to soften sorrow and create quiet space for remembrance.
Personalized with Love
Add their photo, name, or a message — every Eternal Box becomes uniquely yours.
Gentle Customer Support
We’re here to listen, not automate — no bots, no scripts. Just real people with hearts that understand.